This is not a medication; it is a food supplement! Contact your GP before use if necessary.

Delivery

How long will it take?
Once dispatched, most UK orders arrive within 2 working days via Royal Mail. You’ll get a dispatch confirmation email [with tracking, if applicable] as soon as your order’s on its way.

Delivery times are estimates rather than guarantees, courier delays do happen occasionally and are outside our control, but if your order is taking longer than expected, get in touch and we’ll chase it up for you.

Where do you deliver?
We currently deliver across the UK[, including the Highlands, Northern Ireland, and offshore addresses, though these can take a little longer]. [If you don’t yet ship internationally: We don’t currently ship outside the UK, but it’s something we’re looking at, so watch this space.]

What if I’m not in when it arrives?
[Depends on your courier’s process, e.g.: Our courier will leave your parcel in a safe place if possible, or leave a card with instructions for redelivery or collection.]

Returns

We want you to feel good about every order. If something’s not right, here’s how returns work.

Changed your mind?
Under UK consumer law, you have 14 days from the day you receive your order to change your mind and cancel, no reason needed. Just email us at hello@transformubybm.co.uk with your order number within that window.

Because our products are consumable supplements, we can only accept change-of-mind returns on items that are unopened and unused, with the seal intact. This is standard practice across the supplement industry, and it’s there for hygiene and safety reasons, not to make life difficult for you.

Once we’ve confirmed your return, you have a further 14 days to send the item back. Return postage is on you unless the item’s faulty (see below). Refunds are processed within 14 days of us receiving the item back, straight to your original payment method.

Something wrong with your order?
If an item arrives faulty, damaged, or not what you ordered, that’s on us to put right, opened or not. Email hello@transformubybm.co.uk with:

  • Your order number
  • A photo of the issue, if you can
  • A quick description of what’s wrong

We’ll sort a replacement or a full refund, and you won’t be out of pocket for return postage on faulty items.

How do I start a return?
Email hello@transformubybm.co.uk or message us on WhatsApp at +44 7455 424290 with your order number, and we’ll take it from there. No need to fill out a form or print anything, just tell us what’s going on and we’ll guide you through the next steps.

When will I get my refund?
Once we’ve received and checked the returned item, refunds are issued within 14 days, back to whichever card or method you paid with originally. Your bank may take a few extra days to actually show it in your account.

Any Questions?

If anything here isn’t clear, or your situation doesn’t quite fit one of these boxes, email hello@transformubybm.co.uk or drop us a message on WhatsApp and a real person will help you out.